In 2025, customers want instant answers to their questions whenever they reach out for support. In fact, according to Salesforce, 77% of consumers expect to interact with someone immediately when they contact a company with a question or an issue. At the same time, businesses are constantly looking for ways to automate operations and reduce support-related costs. That’s where AI-powered chatbots come in, delivering value on both fronts.
However, not all AI chatbots are equally advanced and helpful when it comes to automating customer support processes. In this article, we’ll take a closer look at how AI chatbots can improve and streamline your customer support. On top of that, we’ll provide a quick overview of the top 5 AI chatbots for customer support worth your attention in 2025.
What are AI Chatbots?
An AI chatbot is an AI-powered software system that simulates human conversations across digital channels. Unlike old-school rule-based chatbots that relied on predefined workflows, lacked contextual understanding, and provided scripted responses based on keywords, AI chatbots are much more advanced and efficient in handling customer support interactions.
AI chatbots can scan your internal knowledge sources to provide the most relevant and accurate answers, connect to your back-end systems (and perform specific actions within those systems), and even learn from past conversations. They truly understand the context and respond in a natural, conversational way, just like your human support reps.
Depending on the complexity of your products or services, AI chatbots can resolve up to 80% of customer requests independently and seamlessly escalate conversations to your agents when complex issues arise or when a customer wants to talk to a human rep.
How Can AI Chatbots Help in Customer Support?
- Deliver instant assistance 24/7: AI chatbots can operate around the clock and support your customers when your human reps aren’t available, reducing frustrating wait times. Ultimately, that helps you improve customer experience and satisfaction.
- Support customers in multiple languages: AI chatbots are multilingual – they can interact with your customers in multiple languages, so you don’t have to hire language-specific reps to support your global customers effectively.
- Offer omnichannel support: Over 70% of customers prefer using different channels based on the context. Fortunately, AI chatbots can be deployed across different digital support channels, including live chat, social media, and instant messaging apps.
- Lessen the load on your support team: By automatically answering common questions and resolving repetitive support requests, AI chatbots reduce the number of customer requests that require human assistance and lessen the load on your team.
- Reduce your customer support costs: With the ability to resolve requests without human intervention, AI chatbots help reduce costs. According to data from NICE, resolving self-service requests through AI chatbots can cost 80 to 100 times less expensive than using traditional live support channels.
Top 5 AI Chatbots for Customer Support in 2025
If you’re looking to bring an AI chatbot into your business to automate your customer support operations but you’re not sure which one to go for, the following solutions are worth your attention in 2025:
■ VoiceSpin
VoiceSpin offers an AI-powered chatbot that can be deployed across various digital channels, including social media and messaging apps like WhatsApp, Facebook Messenger, and Telegram. With built-in integrations for CRMs, calendar software, and other third-party tools, the bot can personalize responses, schedule appointments, and perform other actions automatically. It’s multilingual, it can be trained to reflect your brand’s tone of voice, and it can seamlessly hand off conversations to live agents without losing context. In addition to chatbots, VoiceSpin also allows you to build AI voice bots for customer service and sales automation.
Key Features:
- Can be deployed across different digital channels
- Supports multiple languages
- Escalates to human reps with a short conversation summary
- Integrates with CRM and other back-end systems
- Provides detailed reporting and analytics
■ Zendesk
Zendesk’s AI chatbots (AI agents) are purpose-built for customer service. They are pre-trained on over 18 billion real customer service interactions, giving them a deep understanding of customer behavior and expectations right out of the box. Fully integrated into the Zendesk platform, these AI agents can operate across different channels, deliver support in multiple languages, and seamlessly escalate conversations to human reps. Zendesk also offers a 14-day free trial to help you explore its capabilities.
Key Features:
- Offers an intuitive, no-code builder
- Operates across multiple digital channels
- Provides AI-powered analytics and QA tools
- Integrates with back-end systems through API
- Supports multiple languages
■ Intercom Fin
Intercom’s AI chatbot (Fin) is built on OpenAI and pulls information only from your business’s existing knowledge sources to provide the most accurate responses. It can be deployed across email, SMS, live chat, and messaging platforms, it’s multilingual, and it can escalate complex requests to human agents. Fin integrates with Intercom’s wider suite of tools and features, so if you’re already using Intercom‘s helpdesk, Fin is a solid option. Plus, it offers comprehensive analytics and reporting capabilities to track your bot’s performance.
Key Features:
- Integrates with Intercom’s ecosystem
- Can be deployed across emails, live chat, SMS, and social
- Escalates conversations to human agents
- Supports multiple languages
- Provides AI insights and custom reporting
■ Ada
Ada offers a no-code builder with a drag-and-drop interface, allowing businesses to build an AI chatbot and custom workflows without technical knowledge. The bot can answer FAQs, track orders, check account balances, and perform other actions within integrated systems. More importantly, it comes with A/B testing capabilities, which lets you experiment with different versions of the same response and track how each variation impacts key performance metrics. And with AI coaching tools, you can also provide targeted feedback and instantly improve your bot’s performance.
Key Features:
- Supports omnichannel integration
- Hands-off chats to human reps
- Can interact in multiple languages
- Integrates with third-party tools
- Provides A/B testing capabilities
■ Chatbase
Chatbase is a relatively new AI chatbot solution that is rapidly becoming popular, especially among those looking to quickly deploy a no-code, customizable chatbot on their website, app, or messaging platforms with no tech skills. The bot is trained on your internal knowledge sources and can perform specific actions like booking appointments, checking orders, processing payments, and more. In addition, Chatbase lets you test different LLMs to find the best fit for your specific use case.
Key Features:
- Can be deployed on different digital channels
- Supports multiple languages
- Escalates conversations to human reps with full context
- Provides third-party integrations and API access
- Includes reporting and analytics tools
Bonus: Tidio
Tidio’s AI chatbot, Lyro, is purpose-built for customer service and designed to automate up to 70% of support inquiries without sacrificing quality. Unlike generic bots, Lyro uses conversational AI trained on a company’s help center content, delivering fast, accurate responses that feel human. It operates across email, live chat, Instagram, and Messenger, offering seamless multichannel support from a single platform. When needed, Lyro can effortlessly hand off to human agents, ensuring a smooth customer experience. Tidio offers a free plan and a 7-day trial of premium features to help teams explore its full capabilities.
Key Features:
- Conversational AI with real-time handoff to agents
- No-code visual builder for setup and automation
- Email and live chat integration out of the box
- Multichannel support across website, Messenger, and Instagram
- Performance analytics and canned responses for faster service
Supports multiple languages
Wrapping up
AI chatbots are becoming indispensable tools for customer service and support automation. And they don’t just answer straightforward questions – they can actually perform actions and relieve your support team from lots of repetitive queries. If you haven’t yet added an AI chatbot to automate your customer service operations, take a closer look at the providers mentioned above and choose one that best fits your business needs.
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